Services

About Our Services

• What are the prices of Jaga-Me's services?
• What are Jaga-Me's prices for COVID-19 swab & serology tests, and the lab turnaround times and cancellation policy?
• Does Jaga-Me have any packages or discounts for long term care services?
• Is there a minimum number of hours for service engagement?
• I am unsure what treatment or service I need. How should I choose?
• Does Jaga-Me offer live-in care services?

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Booking Our Services

• How do I book an appointment?
• How early in advance do I need to book a home caregiving service?
• Can I request for a specific JagaPro?
• Can I choose the same JagaPro who has attended to the patient before?

Before Your Visit

• How will our JagaPros get in touch?
• Can I contact my assigned JagaPro?
• How can I confirm the identity of my assigned JagaPro?
• What happens when the JagaPro does not turn up on time?
• What happens if the JagaPro cancels on the job or does not show up?

During Your Visit

• What if I need to extend the visit?
• Can I dismiss the JagaPro earlier than stipulated booking time?
• Will I still get charged if the nursing procedure fails (eg. NGT insertion, IV cannulation)?

After Your Visit

• How do I arrange my next visit?
• I was not satisfied with a JagaPro's performance. Can I reject him/her for future jobs?

Cancellation & Amendments

• Can I cancel or change my appointment date/time?
• What is the Cancellation Policy for Caregiver Training?

Billing & Payment

• Revision of GST Rate from 1 January 2023
• How can I make payment for Jaga-Me's services or purchases?
• How do you ensure my credit card details are secure?
• I was referred to Jaga-Me by my healthcare provider. Am I entitled to discounts?
• When will I receive my invoice?
• How can I pay using PayNow and Local Bank QR Codes?

Data Security & Privacy

• Why does Jaga-Me need NRIC and other personal information?